FAQ

Frequently Asked Questions

How can I track my order?

You can track your order using the tracking number provided in your shipping confirmation email. Simply enter your tracking number on our Track Your Order page.

How long does delivery take?

We break shipping down into three parts: process time (1–3 business days to prepare and dispatch your order), transit time (6–9 business days for the carrier to deliver it once dispatched), and the total delivery time (approximately 7–12 business days from order to arrival). You will receive tracking information once your order has been shipped. See our Shipping Policy for full details.

How will I receive my tracking number?

Your tracking number will be sent to you by email once your order has been shipped.

Can I change or cancel my order?

If you need to make a change to your order, please email us as soon as possible. We'll do our best to help, but we cannot guarantee changes or cancellations once your order has been processed.

What if I receive the wrong or damaged item?

Please contact us by email as soon as possible with your order number and details about the issue. We'll be happy to help.

How can I contact Fontavier?

You can reach us by email at info@fontavier.com. We aim to respond within 24 hours.

FAQ

Frequently Asked Questions

Company Information